Furniture Warranty Information
We feel that it's always helpful to know where you stand in the unlikely event of your purchase developing a fault within the first 12 months of its life.
Please get in touch as soon as possible, we want to get the issue resolved as quickly and professionally as you do!
You can call our store on 01455 63 53 20 and one of our team will be only too happy to help or you can e-mail us on Sales@Jaspershome.co.uk and we will get back to you asap.
For our Beds which carry a 5 Year Warranty the same applies.
Simply Not Suitable
If you find that your purchase isn't suitable then speak to a member of our team, if the item is unused and in its original packaging and hasn't been made or especially ordered for you then we will gladly exchange or you can have a credit note if you prefer – Please note that you have 14 days from your delivery date for this to apply.
Please Note that some fabrics can differ slightly due to colour inconsistencies in fabric rolls. If you are trying to match an item to another sofa you currently have or intend to purchase in the same colour then please let us know so we can check that they will match.
Custom Made / Made To Order
Consumer Contract regulations only apply to your order if the goods have not been custom made to your specification. If the Consumer Contract regulations do apply you can cancel your furniture by notifying us before delivery or within 14 days after your order has been delivered.
Should you wish to return the goods you have ordered it is your responsibility to take good care of the furniture. You are the owner of the furniture once it has been delivered to you and you are liable for any loss or damages.
Failure to take reasonable care may result in a claim against you. To minimise the risk of any such claim we ask that you return the goods in appropriate packaging such as to prevent damage in transit.
Due to their intimate nature, all mattresses will be delivered sealed in clear plastic wrapping that will allow for inspection. Any mattress that has been unsealed will be deemed as having been used. Therefore they cannot be returned for any reason other than because they are not as described or are not of satisfactory quality.
Important Delivery Information
Delivery times quoted at point of sale are to be used as an approximate guide only.
In the unlikely event that the delivery team are unsuccessful in delivering your item(s) into the room of your choice you will have the following options
1. Re-selecting a model of a different shape or size.
2. We can leave the furniture with you for you to attempt (we cannot accept responsibility for any damage and we will not be able to return to collect the furniture should you not be successful) – WE DO NOT RECOMMEND THIS OPTION.
All transport charges are payable by you, the customer.
For more information please visit our website at: www.Jaspershome.co.uk
PLEASE NOTE:- You must inspect your order before signing for the delivery and All Cancelled orders are subject to a £25 admin fee which is increased by the rate of delivery if the item has been dispatched. (If the item has Free Delivery, the fee is charged at the standard rate for delivery).
Loose threads aren't considered defects and neither are marks to the dust sheet beneath the sofa as this is considered fixed packaging that is simply there to prevent damage to the interior of the sofa and isn't seen when in situe.
