ORDERS FROM OUR HINCKLEY SUPERSTORE - Our stunning super store is conveniently located in the market town of Hinckley, Leicestershire and has a 160 space car park on our doorstep. We welcome you to come along and 'try before you buy' we pride ourselves on our service and operate a relaxed, no pressure environment, in fact you can even relax in our Coffee shop while you make your decision. If you decide to place an order we will ask you for a Deposit, this forms a contract between you and us, after which if you decide to cancel your order then your deposit will not be refunded however a credit note will be issued with an unlimited UNLESS THE ITEM YOU HAVE ORDERED HAS BEEN SPECIFICALLY MADE /PRODUCTION STARTED/ ARRIVED INTO OUR WAREHOUSE OR WILL NOT FIT ON DELIVERY, in which case you will loose the full amount of the deposit if you decide to cancel you will also be required to pay the delivery charges if in the unlikely event our experienced teams have attempted delivery but it would no fit through your door.
ORDERS FROM OUR WEBSITE - Doesn't fit? Doesn't match? Not sure if you Love it? No problem! Simply return it to us within 14 days in its original packaging, unused and unmarked and in sell-able condition.
Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel your order up to 14 days starting the day after delivery of all your goods.
You then have 14 days to return the goods at your own cost, all goods must be wrapped appropriately for transport in order to prevent any damages, we will inspect the items as soon as they arrive back with us (This can take a few days as we use independent couriers for national deliveries) but don't worry as soon as they have been inspected we will issue a refund, less any appropriate fees. We will only refund to the Account/card that was used to make payment.
PLEASE NOTE:- All Cancelled orders are subject to a £25 admin fee which is increased by the rate of delivery if the item has been dispatched. (If the item has Free Delivery, the fee is charged at the standard rate for delivery).