Furniture Warranty Information
We feel that it’s always helpful to know where you stand in the unlikely even of your purchase developing a fault within its warranty period.
To help take the stress out of ordering all of our furniture comes with at least a 12 month warranty (Please check product page for duration of warranty).
If you’re furniture develops a fault within it’s warranty period please contact us as soon as possible, as we want to get the issue resolved as quickly and professionally as you do.
Simply Not suitable
If you find that your purchase isn’t suitable then please speak to a member of our friendly team. Provided the item is unused, in its original packaging and hasn’t been made or especially ordered in for you then we will gladly exchange your purchase or provide you with a credit note to use in-store if you prefer – Please Note: You have 14 days from the delivery date of your purchase for this to apply.
Custom Made / Made To Order Items
Please be aware that Consumer Contract Regulations only apply to your order if the goods have not been custom made to your specification.
Should you wish to return the goods you have ordered it is your responsibility to take good care of the furniture. You are the owner of the furniture once it has been delivered to you and you are liable for any loss or damages.
Failure to take reasonable care may result in a claim against you. To minimise the risk of any such claim we ask that you return the good in appropriate packaging to prevent any possible damage during transit
Due to their intimate nature, all mattresses will be delivered sealed in clear plastic wrapping that will allow for inspection. Any mattress that has been unsealed will be deemed as having been used. Therefore they cannot be returned for any reason other than because they are not as described or are not of satisfactory quality.
Important Delivery Information
Delivery times quoted at the point of sale are to be used as an approximate guide only.
In the unlikely event that the delivery team are unsuccessful in delivery your item(s) into the room of your choice you will have the following options:
- Re-selecting a model of a different shape or size
- We can leave the furniture with you for you to attempt to get your order in to your accomidation yourself, although we do not recommend this option as we cannot accept responsibility for any damage and the courier company will not be able to return to collect the furniture should you not be successful
All transport charges are payable by you, the customer.
For more delivery information please visit our “Delivery & Collection” information page by Clicking Here
Please Note: You must inspect your order before signing for the delivery and all cancelled orders are subject to a £25 admin fee which is increased by the rate of delivery if the item had been dispatched. (If the item has Free Delivery, the fee is charged at the standard rate for delivery).
Loose threads are not considered as defects and neither are marks to the dust sheet beneath the sofa, as this is considered fixed packaging that is simply there to prevent damage to the interior of the sofa and isn’t seen when situated.