Fabric Upholstery | Leather Upholstery | Dining & Cabinet Furniture
Having invested in your new furniture it is only natural that you will want to keep it looking like new for as long as possible. This is why Staingard offers all customers their 5 Year Care Plan.
Whether you choose a fabulous fabric or luxurious leather sofa, you can rest assured that by purchasing this Care Plan you are covered when an accident does spoil the appearance of your furniture. Stain removal and repairs will be taken care of at no extra cost to you.
How Does The Care Plan Work?
Simply follow the care instructions provided at the time you purchased your furniture. However if an accident threatens to spoil the appearance of your furniture all you have to do is call our dedicated claims and advice line and we will ensure that the problem is taken care of.
How Do I Make A Claim?
All you need to do is call our dedicated claims and advice line on the number detailed on your policy document within 7 days of the incident occurring.
A technician will be sent to your home at a mutually convenient time and we’ll take care of the problem, if we are unable to effect a satisfactory repair or stain removal we will replace the damaged item at no cost to you.
BRONZE - Stains
SILVER - Stains & Accidental Damage
GOLD - Stains, Accidental Damage & Structural Defects
Benefits Of Furniture Protection
Original value replacements
National network of professional technicians
No excess charges
Once call for advice and service
Summary Of Cover Provided
Human & animal bodily fluids
Dyes & dye transfer from newspaper print or clothing, including denim
All food stuff & drink
(Staining must result from a sudden and unforeseen event. This policy does not provide cover for an accumulation or build up over a period of time)
Breakage, dents or chips
Water, liquid or heat marks
Pet damage (limited to 3 claims per period of insurance)
(Accidental damage must result from a sudden and unforeseen event. This policy does not provide cover for an accumulation or build up over a period of time.)
Peeling of veneer or laminate finishes
Lifting or peeling of the hide on leather furniture
Broken zips, castors and buttons
Bending and breakage of metal components
Failure of recliner mechanisms including electrical motors and associated electric components
(Structural defects must result from a sudden and unforeseen event. This policy does not provide cover for an accumulation or build up over a period of time.)
Summary Of Staingard Exclusions
Abuse or neglect
Removal of odours
Wear and tear
Natural characteristics of leather
Fading of fabric and materials
Accumulated multiple stains
Anything that happens gradually including dye transfer
About Your Care Plan
Your Care Plan begins on the date your furniture is delivered and subject to the Terms and Conditions will continue for 5 years. Any Structural Defects will only be coerced if they occur after the first 12 months. Your Care Plan has been arranged by Staingard Warranty Group (A trading name of Homeserve Furniture Repairs Limited). For details of your insurer, please see the Terms and Conditions on your certificate of Insurance that will be provided to you following delivery, a copy of which can be obtained from your Sales Consultant.
Homeserve Furniture Repairs Limited will administer your Care Plan, and is authorised and regulated by the Financial Conduct Authority (FCA Number 502001).
This can be checked on the Financial Services Register by visiting the FCA’s website at www.fca.org.uk.
Your Demands & Needs Of This Care Plan
By purchasing this Care Plan, you confirm that you have reviewed the Insurance Product Information Document (IPID) and that it meets your Demands and Needs. You confirm you do not want to incur costs to restore your furniture in the event of an accidental stain or if it becomes accidentally damaged, that you do not wish to use your home insurance as you may incur an excess and a potential impact on premiums when renewed, and that you understand the Care Plan is not a general cleaning contract but a policy that provides cover for specific incidents.