let us answer your most frequently asked questions

Placing Your Order

How long does delivery take?

If you have chosen an item from our Clearance Outlet, all items are available for immediate delivery,
ensuring you'll receive it on our next available delivery date. For
Made To Order items, please check the product description to find the lead time,
indicating the duration required for manufacturing.

How much is delivery?

Local Delivery | Coape-Arnold Removals
We offer local delivery within a 20-mile radius of our store, and the delivery fee will be calculated based on your postcode during the checkout process. Please note that this fee is not included in the product price and will be an additional cost. 
Once you have made your purchase, we will get in contact with you and arrange a delivery date which best suits you. We normally delivery on Mondays, Wednesdays & Saturdays.
Standard Delivery
Our standard delivery service includes a 2 man team who will carefully bring your item into a room of your choice. This service provides you with the convenience of having your purchase delivered directly to the location you need it, without any additional effort required on your part.
Please note that our standard delivery service does not include packaging removal or assembly. However, if you require assistance with assembly or packaging removal, we do offer premium delivery features for an additional fee.
 Premium Delivery
Removal & Recycling of Packaging - Our team will remove all packaging materials from your purchase and dispose of them in an eco-friendly manner. This service helps you save time and eliminates the hassle of dealing with excess packaging.
Basic Assembly - Our team can assist you with the basic assembly of your purchase, excluding flat pack items. We will ensure that your purchase is assembled correctly and securely, saving you time and effort.
Please note that these premium delivery features are available for an additional fee. If you would like to add these services to your order.
Pricing
ZONE 1 (Within 10 Miles Of Our Store*)
  • Standard - £35
  • Premium - £70
ZONE 2 (Within 15 Miles Of Our Store*)
  • Standard - £45
  • Premium - £80
ZONE 3 (Within 20 Miles Of Our Store*)
  • Standard - £55
  • Premium - £90
ZONE 4 (Within 20+ Miles Of Our Store*)
  • Standard - £55+ £2 per mile
  • Premium - £90+ £2 per mile
Delivery Outside of 20 Miles
For customers who require delivery outside of our 20-mile radius, you are welcome to arrange your own carrier. We will take images of the item before it leaves our store as proof that it was in excellent condition when it left our possession. However, please be aware that any damage that occurs during transit will be the responsibility of the carrier and not our store.
Our Upholstery Team takes great care in ensuring that the item is in excellent condition before it is dispatched for delivery. However, once the item has left our store, you will be responsible for any damage that may occur during transit.
In Store Collection
If you prefer to collect your purchase in-store, we do offer an in-store collection option. If the item is in stock, it will be available for you to collect within approximately 24 hours. Our staff will contact you to confirm the pickup time and ensure that the product is ready for you upon arrival.

How will I know when my order is ready for dispatch?

If you have chosen an item from our Clearance Outlet, your item will be in stock so please contact us to arrange delivery and we will get you a slot which suits you. If you have chosen a Made To Order item, we'll promptly send you a text
message to your mobile once your item is ready for dispatch. In the unlikely event that you miss this message
or it doesn't come through, rest assured that our team will proactively
reach out to you if a few days have passed since its arrival.

What's an Upholstery Report?

All of our clearance models are either B Graded or ex-display meaning sometimes small blemishes or marks may be present (this explains our awesome prices). Our Upholstery Team take great care in checking over all of our models to ensure that you are aware of
your purchase condition.

Although care has been taken when checking over your sofa, sometimes small marks and blemishes may get missed. If you wish, please contact us and we will send you more information to ensure that you are happy to go ahead with your purchase. 

What if the item I want is sold out?

When an item is out of stock, it's probably one of our best sellers that flies out of the shop!  Not to worry, though. We get fresh stock every week. To be the first to know when it's back, you have two easy options:

  1. Keep an eye on our website for updates. We'll update our website as soon as it's available again.
  2. Get in touch. Whether this be via our live chat, email or by phone we'll notify you once your desired product is back in stock, ensuring you get it before anyone else.

At Jaspers, we value your excitement for our popular pieces, and we're here to help you get your hands on them.

Townsend