FAQs

Here at Jaspers of Hinckley we are very well known for being incredible value for money, the reason for this is simple. Top manufacturers produce so many sofas that sometimes they make a mistake and that's where we come in. We have deliveries arriving daily of these top brand sofas. Our upholstery team unpack them, inspect them and then Grade them accordingly, we then photograph each and every piece, paying close attention to any imperfections so that you know exactly what your getting.

Listed below is a description of what each grade means, but each item will have a more detailed description.

A new item that is in its original packaging, unmarked and with no faults, these are usually END OF LINE or CANCELLED ORDER - SURPLUS STOCK.

A new or refurbished item that is without its original packaging, it will have been inspected by our upholstery team and worked on if needed. It may be found to have very MINOR cosmetic imperfections that the upholstery team haven't been able to remove, which will be photographed and described in detail on each and every B grade sofa.

An Ex display model that has been displayed in a high street store or a customer return from one of the well known high street stores, this item will be inspected, cleaned and repaired (if needed) then fully photographed and described in detail.

An item that has been made by a design team to see what the finished item will look like before it goes into production or to look at what an existing item would look like if they made certain changes, it would then be put into a factory showroom, where decision makers would be invited to give their views and decide if it goes into production.

We buy all of our furniture from Big manufacturers as Clearance items and B grades, because they have so many, we keep our prices 'cheap' to make sure that we sell lots of furniture and sell it quickly, therefore we always have space to be able to take deliveries of more of lovely new sofas.

We usually have matching or complimenting items available for most of our sofas, if you find an item that you like, then scroll down to the bottom of the page, we put some matching items there.

Alternatively you can call us on 01455 635320 (Option 5) during office hours or message us via our Live Chat or Contact us page and one of our team will be happy to help.

Here at Jaspers of Hinckley we pride ourselves on good customer service, so if your furniture develops a fault within 12 months then don't worry, simply send it back to us and we'll make sure that a member of our upholstery team will get to work on it straight away, we'll then call you to arrange returning it to you.

If your sofa develops a fault AFTER 12 months simply call us and we will be only too happy to quote.

There are lots of ways to pay for your lovely new sofa see below for more details.

1. Paypal - please check that your delivery details and phone number are correct.
   
2. Card Payment card - we only deliver to the card holders address
3. Bank transfer - perfect for if you've recently moved house or are purchasing for someone else.
   
4. 10 Months 0% interest free credit (For More Information Click Here)
   
5. Cash (Payable before delivery and avaliable In-Store ONLY)
   
6. We no longer accept cheques.
   

Interest free credit is available online and in-store.
Our payment plans are easy to understand and allow you to spread the cost of your purchase over 3, 6, 9 or 10 months and all we require is:

1. A minimum order of £350
2. A Deposit of at least 25%

Representative Example
- Cash Price £1,000
- Deposit £250
- Loan Amount £750
- 0% APR Representative
- Interest rate 0% (Fixed)
- 10 Monthly Payments of £75
- Total Amount Payable £1,000

How Do I Apply For Interest Free Credit?
To apply for Interest free credit simply visit our store in Hinckley or alternatively if you are unable to visit our store, contact us on 01455 63 53 20 and provided you are accepted for finance we will send you across a link in order to accept your agreement and complete the process.

When Do My Repayments Start?
Your monthly repayments will begin one month after your order has been delivered.

Can I Have Multiple Agreements Or Reduce My Finance Duration?
Yes you can have multiple agreements running at the same time (subject to credit status) and you can pay off your balance early to reduce the term of your finance.

Can I Collect My Order Or Have It Delivered To An Address That Isn't My Home Address?
Unfortunately due to the terms of the finance agreement stating that the order must be delivered over the threshold of your accommodation, you cannot collect from our store if your order is purchased with interest free credit. You can have your order delivered to a different address to your home address provided you apply in our store and provide us with proof of address (e.g Driving Licence, Bank Statement, Utility Bill).

Can I Pay My Agreement Off Early?
Yes you can fully pay off your finance agreement provided the first payment has already been paid.

Local Delivery to the Leicester Area is Next-Day* and National Delivery is within approximately 7 days from Dispatch. 
*Next day delivery is subject to the availability of couriers.

If you require faster National Delivery please contact us on 01455 63 53 20 (Option 5).

All delivery costs are shown on each item.

You can Collect from us yourself but you must book in and bring a form of I.D that matches your order. You will also need to bring relevant packing and rope if required as none of our sofas are packed (We can provide this service but will charge £10 per item and this must be arranged in advance).

PLEASE NOTE:- If you turn up to collect and have not notified us atleast 24 hours prior your item may not be available.

If you want someone to collect on your behalf we require the following prior to the collection;

1. FULL NAME - Of the Person / Courier company collecting.
2. Registration and Model of the Vehicle collecting.
3. The person collecting must bring I.D (Driving Licence / Passport)
4. You must book your collection in by calling us on 01455 635320 (Option 1) atleast 24 Hours in Advance.

We will not let anything be collected without all of the above being adhered to.

PLEASE NOTE:- If you turn up to collect and have not notified us atleast 24 hours prior your item may not be available.